Frequently Asked Questions

We Are Here to Help

 DUE TO FEDERAL REGULATIONS, CANNABIS PRODUCTS CONTAINING THC CANNOT BE SENT ACROSS STATES LINES OR OUTSIDE OF THE US.

Where do I find Bhang products?

You can find Bhang products in many states such as California, Washington, New Mexico, Arizona, New York, Michigan, and Nevada. Several states are ready to come on line such as Colorado, Illinois, Florida, and Puerto Rico. You can also find Bhang products in Holland, Uruguay, Spain and Jamaica. Use our Dispensary Locator Map to find Bhang products near you.

Can I order Bhang products directly?

If you are a licensed dispensary, you can order our products directly from the Bhang reps in California, Washington, New Mexico, Arizona, New York, Michigan, and Nevada. If you aren’t sure how to get in touch with them, please use our Contact Us form on our website, and we’ll get your info to the appropriate people. Thanks!

For individual consumers and patients: federal law prohibits us from shipping cannabis products. You can get Bhang products directly from your local dispensary. If your local dispensary doesn’t carry Bhang products, please ask them to do so and email us at Contact Us so we can help you locate our products.  To find out where you can get Bhang in your area, use our Dispensary Locator.

Can I order your CBD products directly?

Bhang CBD products are available through dispensaries in the states where Bhang products are sold. Soon, Bhang CBD products will be available through our online store.

 

I am a licensed reseller (dispensary owner / delivery service) how do I start carrying Bhang products?

No problem! Just send us an inquiry via our DISPENSARY APPLICATION page and we’ll get you in touch with the right people.

I sell or have sold Bhang products and need to talk to my sales rep. How do I reach them?


If you don’t have the contact information for your Bhang reps, just send us an inquiry via our Contact Us page and we’ll get you in touch with the right people.

Do you have any vegan or gluten-free products? What are the ingredients in your edibles?

Our vape oils, gums and sprays are vegan and gluten free! They are not made with animal products or gluten-containing products. Several of our chocolate bars are as well. We manufacture several varieties to be free from animal products and gluten-containing ingredients however it should be stated that our chocolate is manufactured in a facility where gluten and non-vegan products are manufactured. Some of our bars contain milk products or gluten products when additional ingredients are used to make special flavors such as our Milk Chocolate bars, or bars with Toffee or Pretzels, etc… To determine which chocolate bars are suitable for your dietary needs, please check the product page on our website for the specific ingredient listings for each bar.

What is the proper dosing on your products?

We label all our products with the lab-verified milligrams of THC, CBD, and CBN to help you meet your own individual dosing needs. The word “dose” is a medical term and if you are using cannabis products as medicine you should always consult with your medical provider for proper dosing instructions. Project CBD is a great resource for dosing information.

If you are using cannabis in a recreational state as an adult-use product, we recommend starting slow. Since cannabis products effect everyone differently, and cannabis edibles have a very delayed effect, start with a small amount and wait. If the small amount isn’t enough for the desired effect, add more incrementally (and slowly!) until you find the amount that works for you.

How do I use the CBD isolate?


Bhang CBD Isolate is derived from American-grown, non-GMO, pesticide free, CO2 extracted hemp oil. It contains no THC and can be shipped anywhere in the U.S. This isolate comes in 99 percent CBD crystalline isolate (ie powder) form, and is such a gorgeous and pure product that it won Best CBD product in the 2016 Chalice Cup and the 2016 805 Cannabud Cup. CBD isolates are by far the most versatile CBD product available because they can be used in many different ways. Sublingual application is probably the most efficient way to get the CBD into your body. You can also dab it, vape it, create your own e-juice (if you know how to do such a thing), or add it to a larger base such as coconut or olive oil and cook with it. Even though it is not water soluble, we have many customers who love to add our CBD isolate to their food and beverages as well.

How do I store my Bhang Chocolate?

The best way to store your chocolate is to seal it and place it in a dry location that remains between 60 and 70 degrees Fahrenheit. Chocolate turns white or develops a filmy layer on it when it gets too hot or too cold (this is called “losing its temper”). It is still okay to eat, and the potency should not be diminished, but its texture will be affected and it will lose its “mouth feel.”

My chocolate turned white or has a shiny film on it. Can I still eat it?

There are three main enemies of chocolate – Heat, Humidity, and Strong Odors. Store your chocolate between 60 and 70 degrees Fahrenheit (about 16- 21 degree Celsius). If you keep the chocolate too cold, as in a refrigerator or freezer, or too hot, as in your pocket or a vehicle, and the chocolate will lose its temper. Tempering is the process from which a chocolatier turns the chocolate from liquid into solid bars. Our chocolatiers are highly trained in tempering chocolate, and we work hard in tempering every batch to assure the best taste possible for the chocolate. In the case of excessive heat, the bar will melt. You can cool the chocolate and make it solid again, but the temper will not be the same. The sad part for the chocolate connoisseur is that both of these also cause the chocolate to come out of temper.  This results in a very noticeable change in the texture of the chocolate.  It will go from a crisp snap and smooth melting texture to a crumbly or clay-like texture and a less-than-appealing mouth feel or melt.  The chocolate itself is fine, but the joy of the chocolate is gone.

One quick solution is to stir the chocolate into a cup of coffee or hot chocolate to make sure the flavor and medicine do not go to waste.   The other one is to place the out-of-temper chocolate on the center of your tongue and just let it melt.  Don’t chew it or the unappealing texture will become noticeable.

The cannabis is generally not affected (unless taken above 220 degrees Fahrenheit), but the taste of the chocolate will be. So you can still eat our chocolate but the texture will be affected. Excessive cold temps can cause the chocolate to “bloom”, or have a whitish haze on the surface of the chocolate. Again this does not affect the cannabis, but it affects the taste and flavor. This is why we do not recommend storing chocolate in the refrigerator. Plus, chocolate is very absorbent and it will absorb smells from your refrigerator. If exposed to high humidity or moisture, the moisture could condense and cause a “sugar bloom,” which is when little moisture droplets of sugar rise to the surface. For best results, store your chocolate in a sealed package and in a dry, cool place. And remember to keep Bhang chocolate out of the reach of children and pets.

What is the expiration date of my vape cartridge?

Bhang cartridges do not have a shelf life. However, THC and CBD, like any naturally occuring phytocannabinoids, can lose potency over time. To ensure the best, longest life of your cartridge, we suggest using it immediately, and when not in use, storing your cartridge in a cool, dry place away from direct sunlight.

 

My Bhang cartridge doesn’t seem to be working. What do I do?


Caring for your cartridges properly is the best way to ensure you get the most from them.

Be careful not to treat the cartridge roughly. Doing things like leaving it at the bottom of your purse or backpack, sitting on it, or dropping it can all increase the chances of it cracking and, therefore, of it leaking. High heat (like a hot car) or dramatic pressure changes (like during airplane travel) can also cause leaks. The best storage spot for any Bhang product is a cool, dry, dark place, like a cupboard.

 

Our Private Reserve and Pure vape oils are 100% cannabis oil. That means the oil is thick! (This also means the oil has no additives – yay!) For the best hit, you’ll want to make sure the oil is warm – above room temperature is a good rule of thumb – because warmer oil flows better.

 

There are several reasons a cartridge may seem likes it’s not working. Here are some troubleshooting tips:

 

Warm your vape oil. Bhang Private Reserve and Pure oils are 100% cannabis oil so the oil is thick! To get it to flow downward toward the heating coils in the cartridge, you may need to warm it for a minute or two before using. Just hold it tightly in your hand until it reaches room temperature or very quickly blow warm air from a blow dryer onto the cartridge. (You can also pre-heat the oil with our Push-Button Vape Pens via the pre-heat setting.)

 

Make sure there is ample airflow. Check the air-intake holes on the cartridge. There are four pinhead sized air holes near where your cartridge screws onto your battery. They allow air into your cartridge to create that big puff of vape. Make sure the holes are free and/or that you aren’t covering the air holes with your fingers!

 

Use Bhang chargers. We’ve designed our cartridges and batteries to work together. We know our Bhang batteries will deliver enough power to the cartridges for a good hit, but we can’t guarantee a different battery will do the same. So, if you’re trying to use this cartridge with some other battery and it’s not working, the battery might be the problem.

 

Use a Fully-charged Battery: If you are using a Bhang battery and the cartridge still isn’t working, please make sure your battery is functioning and fully charged. See the answer to the FAQ:  “My Bhang battery doesn’t seem to be working” to determine whether the issue is actually your battery and/or its power delivery to the cartridge.

 

My battery doesn’t seem to be working. What do I do?

All 510 thread batteries may appear to be compatible but looks can be deceiving.

All vape batteries are not interchangeable. Batteries don’t work for a few reasons.

  • The battery is not adequately charged.
  • The cartridge and battery are not connected properly.
  • The cartridge and battery are not a good “fit”.
  • The battery is broken.

Bhang batteries and Bhang cartridges are designed for each other. The threaded fittings, the voltage, the power — all of it has been carefully evaluated to work together and provide the best experience. If you are not using a Bhang cartridge and Bhang battery together, you may be having some issues with the connection between the two pieces or a mis-match in power output and power required. It’s difficult for us to troubleshoot non-Bhang equipment. For best performance, always use the charger that came with your Bhang battery and always use a Bhang battery with a Bhang cartridge.

Here are some things you can do to troubleshoot your Bhang battery issues:

  1. First of all, check the connection between battery and charger. Unscrew your USB charger from the battery and blow in both ends or use canned air to spray them out. Now, reconnect the pieces, making sure they’re screwed on snugly, but not overtightened.
  2. Make sure your USB charging port is working and that it is delivering enough power. Bhang batteries require a USB charger that delivers 2.1amps or more. A wall-mounted USB charger should be sufficient.

Important: your computer USB port will not deliver an adequate charge. The light may come on and it may look like it’s charging on your computer port, but it won’t actually be charging.

  1. Bhang batteries are powerful batteries that we’ve designed to give you a big vape experience and your computer just doesn’t deliver enough power to charge that kind of battery. Once you’ve plugged the battery into the wall-mounted USB port, ensure the light on your battery and the light on your USB charger are both illuminated. The light on your USB charger is red during the charging process, and turns to green when it’s done.
  1. Once it’s charged, remove the battery AND the USB piece. Don’t leave the USB charger in the wall mount — having it plugged into constant power will wear it out quickly.
  1. If you’ve done all this and the LED light is not lighting up on your battery, send it back to us by following the instructions here.

HERE ARE A FEW THINGS YOU CAN DO TO HAVE A GOOD EXPERIENCE FROM THE START:

  1. Warm the cartridge in your hand for one to two minutes.
  2. Always store the cartridge with the mouthpiece pointed up and the threads facing down. This enables the oil to remain in contact with the coils so you don’t get a “dry hit” as your first draw.
  3. “Prime” the vape pen: With a Bhang Stylus battery, you can inhale very gently a few times to warm the oil and get the oil flowing. If you have a Bhang Push-Button battery, you can hold down the button for a couple seconds before you draw. This will pre-heat the oil.

To view a step-by-step video on how to use your Bhang Push Button Battery, click here.

What is the proper way to care for my battery and/or charger?

Remember to remove both the battery and the USB charger from the USB wall mount as soon as the light on the USB charger indicates a full charge. Your battery works best when fully charged, but it can be negatively affected if it’s left on the USB charger after it’s fully charged.

Since it’s a lithium battery, you’ll also want to remember to keep it out of intense cold and intense heat, and don’t get it wet! If the outside of the battery gets dirty or sticky, just wipe it with a little swab of alcohol and let the alcohol dry off before you use it.

Also, if you need to dispose of the battery, be a good global citizen and dispose of it properly and safely.

To view a step-by-step video on how to use your Bhang Push Button Battery, click here.

I have a marketing or business opportunity and/or event that would be great for Bhang. Whom do I contact?

You’ll want to speak to the Bhang reps in your state. If you are unsure who they are, send us an PR and Marketing inquiry via our Contact Us page and we’ll make sure the appropriate person gets in contact with you. Please also make sure to reach out on Facebook to the Bhang folks in your state! We love publicizing events and promotions via social media.

How do you test your products?

THE BHANG TRIPLE PROMISE GUARANTEE

“Because flavor matters. Because ingredients matter. Because Safety matters.”

We promise to deliver the highest quality cannabis products crafted from the finest, cleanest, safest ingredients.

We promise to provide transparency with precise and consistent amounts of cannabinoids in every one of our products.

We promise the utmost care in safety and handling of our products, using the most professional food-grade production, testing and packaging standards possible.

VAPE:

Bhang has partnered with SC Labs to create and implement the strictest standards in the country for vape purity. From extraction to production, Bhang Vape oil goes through a multi-layer testing protocol utilizing the most exacting quality control protocols of any vape product…period.

For your peace of mind, every vape package is labeled with strain, potency, and lab testing information; allowing you to view lab test results *online, including: cannabinoid content, microbials, residual solvents, and pesticides.

CHOCOLATE:

Bhang Chocolate was the first cannabis edibles company to implement “every batch” safety testing in the world. We developed our certificate of purity guarantee using the most stringent TRIPLE TESTING procedure in the industry. First, our oil is lab tested for potency and pesticides. The oil is then made into a cocoa butter block that is sent back to the lab for potency testing to ensure consistency.  Once the chocolate is infused, samples from each completed batch are sent out again to a certified laboratory to be tested for pesticides, microbials and potency. Only after the chocolate bars are tested and passed, are they distributed with Bhang’s Triple Testing Guarantee.

*in the states where the labs have this service available

Can’t find what you are looking for? send us your questions

Start typing and press Enter to search